Effective Date: 3/01/2025
Business Name: CT3 Fitness, Inc.
1. Overview
At CT3 Fitness, Inc., we are committed to delivering high-quality coaching services and digital products that help online coaches start and scale their businesses. Our fulfillment policy outlines how we deliver our services, timelines for fulfillment, and refund eligibility.
2. Product & Service Delivery
We offer a range of digital products and coaching services, including but not limited to:
Online coaching programs
Digital courses and workbooks
Live coaching sessions and mentorship
Memberships and community access
A. Digital Products (Courses, Workbooks, Guides, etc.)
Upon successful payment, digital products are delivered via email or through an online portal (e.g., Skool).
Customers will receive access within [Insert timeframe, e.g., immediate access or within 24 hours] after purchase.
If you do not receive access within the stated time, please contact [your support email].
B. Coaching Programs & Services
Group coaching programs will begin on the scheduled start date as communicated at the time of purchase.
One-on-one coaching sessions must be scheduled in advance and are subject to availability.
Membership and community access will be granted upon successful payment and will continue based on the selected subscription plan.
3. Cancellations & Refunds
We strive to provide immense value through our coaching and digital products. However, we understand that circumstances may arise where you need to cancel.
Digital Products & Courses: All sales of digital products are final. Due to the nature of these items, we do not offer refunds.
Coaching Programs: Refund eligibility varies by program. If a refund policy applies, it will be explicitly stated on the program sales page.
Subscription Memberships: Customers may cancel their subscription at any time, but no refunds will be provided for the current billing cycle. Cancellation will prevent future charges.
Missed Coaching Calls: No refunds or rescheduling for missed calls unless communicated at least 12 hours in advance.
4. Chargebacks & Disputes
If you believe a charge was made in error, please contact us at chase@chasetolleson.com before initiating a dispute with Stripe. We aim to resolve issues quickly and professionally.
5. Contact Information
For any questions or concerns regarding fulfillment, please reach out to:
📧 Email: chase@chasetolleson.com
📍 Business Address: 400 Alpine Dr, Algonquin, IL, 60102